Project Schedule · Companion Document 3 of 4 · For ODPP

ODPP Complaints Management System — 13-Week Delivery Schedule

Nova Generation Technologies

Sprint Uganda Limited · JLOS House, Naguru

Month 1
Month 2
Month 3
Phase / activity
W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W11 W12 W13
Phase 0 · Discovery & Proof of Concept
18 working days · SPOC-mediated · no ODPP network access required
SPOC alignment & scope lockdown
Data flow diagram & field dictionary
Core database & escalation engine
Ingestion, OCR & public gateway
Lifecycle stress testing & RBAC
◆ Live demonstration to the DPP
Phase 1 · Design
Weeks 4–5 · requires ICT Directorate participation
Requirements confirmation with ICT
Architecture & security design
Interface design — portal, RSA console, HQ dashboard
◆ Design sign-off
Phase 2 · Build
Weeks 6–10 · fortnightly progress review with the ICT Directorate
Intake gateway — four channels
Escalation matrix & SLA engine
Docket digitization & OCR indexing
Immutable movement ledger & audit trail
RBAC & conflict-isolation enforcement
Regional station directory & data seeding
◆ Build complete — feature freeze
Phase 3 · User Acceptance Testing
Weeks 11–12 · ODPP testers required: ICT, Inspections, two RSA stations
System integration testing
UAT with ICT & Inspections
Security review & penetration test
◆ UAT sign-off
Phase 4 · Deployment & handover
Week 13 · pilot at Kampala HQ plus two regional stations
Pilot deployment
Officer training — RSA & HQ Inspections
Operations handover & documentation
◆ Pilot go-live
Discovery & PoC Design Build UAT Deployment Milestone / sign-off gate

Week 1 commences on confirmation of the SPOC.
Sign-off gates are the Directorate's decision points to proceed.