ODPP complaints system Work index / proof of concept
JLOS House, Naguru Planning baseline

Starting point · 18-day PoC

Make every complaint traceable.

A CRB-anchored work index for intake, routing, escalation, digitisation, and accountable directives. This first screen turns the approved concept into a navigable starting point.

Open master plan View routing logic
PoC window
18
working days
Delivery horizon
13
weeks to handover
Core subsystems
04
defined in proposal

Delivery index

Use the phases to inspect what is defined and what must happen next.

Document 01Complaint FlowRouting, escalation logic, state reference, and test scenario.
Document 02Digitisation ProcessCapture stages, paper-to-digital changes, roles, and delivery passes.
Document 03Delivery Schedule13-week plan covering design, build, UAT, deployment, and handover.
Document 04ODPP ProposalExecutive case, subsystems, security, engagement model, and approval.

Word source documents

Open the editable `.docx` versions in Microsoft Word or your installed document reader.

Word 01ODPP Proposal
Word 02Complaint Flow Algorithm
Word 03Digitisation Process

Complaint flow

CRB anchor first. Category decides the authority path. The clock decides escalation.

01 · IntakeComplaint received

Public portal, call-centre, walk-in desk, or monitored email.

02 · AnchorBind to CRB

Resolve the Police CRB reference and issue the citizen tracking code.

03 · TriageClassify complaint

Conduct matter or process-decision matter? Record the decision.

04 · LedgerStart the trail

Create the immutable entry, assign a custodian, and start the SLA clock where applicable.

Yes · conduct complaint

HQ Inspections path

Misconduct, bribery, or file suppression bypasses the local station so the subject officer cannot control the matter.

1
Open at InspectionsAssign a handling officer at the Directorate of Inspections and Quality Assurance.
2
Isolate accessRemove the subject officer's read and write access at the data layer.
3
Record findingWrite the finding and disciplinary directive to the chained ledger.
4
Close and notifySet `SANCTIONED` or `CLOSED_NO_FINDING`; notify against the tracking code.
No · process decision

RSA to DPP path

Disagreement with a sanction, withdrawal, or charge decision starts at the station RSA and escalates automatically when the clock expires.

1
RSA re-perusalAssign the docket to the Resident State Attorney and start the approved SLA.
2
Regional escalationOn expiry or dissatisfaction, advance to the Regional Officer without a reminder letter.
3
HQ escalationOn a second expiry or dissatisfaction, escalate to the DPP Executive Office.
4
Recall and directiveRecord the File Recall Order and set the master docket to `REINSTATED` or `SANCTIONED`.
RECEIVEDChannel captured
OPEN_RSARSA review
ESCALATED_REGIONALRegional review
OPEN_INSPECTIONSConduct review
ESCALATED_HQDPP authority
RESOLVED_*Closed and notified

Work by phase

4 items
Days 1-3 / SPOC discoveryLock scope, gather sample artefacts, and produce the baseline documents.